The digital revolution is gaining momentum in the Middle East. With high social media use and even higher high smartphone penetration, the region clearly possesses the growth potential, necessary consumer enthusiasm for digital and drive for digital innovation to become a leading digital economy.
However, to make the digital future a reality in the Middle East and to take advantage of this immense opportunity, service providers, along with other stakeholders in the digital ecosystems, will have to undergo a digital transformation. Legacy systems, operating models and organizations are ill equipped to provide the agility, speed and flexibility required to compete in a digital economy against digital natives.
TM Forum’s Digital Transformation Middle East explore the complexities of the digital transformation journey, taking an in-depth look into strategy and business model changes, cultural and organizational challenges, the technology underpinning the transformation and ways to monetize this new reality.